Consulting Services: Se BusinessNows Service Management-ydelser

Consulting Services

Our Consulting Services are based on ServiceNow, including many years of experience within Service Management. Both locally and internationally.

What can we do for you?

Underneath you will find an overview of the services and core competencies which we offer.

We had a very good feeling that ServiceNow was the right system, and although it has been a major task to introduce it, it has been worth it.

Pernille KroghSydbank

Earlier, personal and telephone inquiries were a challenge for IT consultants to handle because it required a time and inconvenient manual typing of the consultant themselves. Today, the process has been redesigned and there is a self-service portal in the new service management system where users can log in and report errors to the IT department.

Pia Munk JensenViborg kommune

My estimate is that we have already saved about 3,000 hours across CPH’s workflows because so many activities have been digitized – from workflow planning to error reporting and course enrollments. That is something many of our coworkers enjoy.

Nicholai ChristensenCPH

Our Expertise in Service Management

Our expertise and services are divided into the following main areas:

SERVICE MANAGEMENT – OFFICE & GOVERNANCE

During a Service Management project, it may be necessary to rethink the organizational and decision-making structure. This is often because the form of work, structure and responsibility are redefined when tools, roles and processes are defined and implemented during the Service Management project.

We can help your company analyze, design and implement the necessary organizational and decision-making structures that define and support a structured and controlled way of practicing Service Management. Establishing governance about tools, processes and roles can help control your service management.

This ensures that the necessary decisions are made by the right people.
CHANGE MANAGEMENT COMMUNICATION AND TRAINING

Change management and communication can for some be the most intangible part of a Service Management project. Often, the area is prioritized to only deal with the training of employees. Through years of experience with Service Management, we have developed a methodology so that the stakeholders are identified involved, informed and included.

This means that resistance to change is handled in a structured and efficient manner.
MANAGEMENT OF A SERVICE MANAGEMENT PROJECT

The implementation of Service Management in a company is more than just traditional project management. Through solid experience in Service Management and ServiceNow implementation, we can navigate your business beyond traditional pitfalls, by safely directing and leading you to the next step in your Service Management implementation.

What you may need for specific needs can be met!

GET STARTED WITH SERVICE MANAGEMENT

Many years of experience in implementing Service Management mean that we know what it takes to integrate and consolidate the concepts, methods and processes that are essential for practicing and creating value out of Service Management.

We have a large number of well-proven concepts and methods that are essential for the Service Management project to start up properly with e.g. customer-defined goals and delimitation, as well as agreed support and expectation from the Executive Board, middle managers and employees.

We ensure that the project not only becomes the implementation of a Service Management tool, but instead becomes a balanced approach to a Service Management project run by governance, people, processes, tools and vendor voting.
DEFINITION AND ESTABLISHMENT OF PROCESSES

DEFINITION AND ESTABLISHMENT OF PROCESSES
Process mapping and implementation is one of BusinessNow’s most well-experienced areas. Over the years, we have developed the best process templates, concepts, roles and roadmaps, etc. for how processes are implemented, managed and rooted in all types of organizations in both the public and private sectors. In addition to extensive implementation experience, our consultants will also have a deep insight into how the processes are to be developed.

BusinessNow educates all of its process consultants in ServiceNow, sothere are no doubts and uncertainties about how ServiceNow can be configured. This ensures that the coordinated process can be implemented in ServiceNow without surprises.
IMPLEMENTATION OF SERVICENOW

BusinessNow is one of the few ServiceNow partners in Denmark, which means we work closely with ServiceNow around e.g. news, initiatives and specialist resources. This is essential for the procurement, setup, and configuration of ServiceNow to be done seamlessly and without delays.

Our implementation model describes the required activities and data to be collected for implementation, setup and configuration to be effective and smooth.

Through a wide range of ServiceNow implementations, we have developed a best practice configuration based on high value creation across multiple customers.