Change management, communication & training

Change management and communication can be the most intangible part of a Service Management project. Therefore, this area of the Service Management / Project is often downgraded, as it is simplified to deal only with training of employees.

Based on many years of experience with Service Management, BusinessNow has developed a methodology for identifying, informing and involving stakeholders in the project so that resistance to change is handled in a structured and efficient manner. Change management with BusinessNow will ensure a dedicated focus on definition and change of human behavior.