Process development and process implementation are two of BusinessNow’s most well-developed areas of experience. The company’s process consultants have collected more than 50 years of implementation experience through national and international experience. BusinessNow has from the many years of experience, gathered the best results and developed the best process templates, concepts, roles, road maps, etc. for how processes are implemented, managed and rooted in all types of organizations, in both the public and private sectors.
Our process consultants each have more than 10 years of consulting experience in Service Management. In addition to the great implementation experience, our consultants also have a deep insight into how the processes are to be developed so that ServiceNow can be configured without creating technical backlash during the process development.
BusinessNow educates all its process consultants in ServiceNow to create knowledge and insight into how ServiceNow can be configured. This ensures that the tuned process can be implemented in ServiceNow without surprises.
Product deliveries for definition and establishment of processes
Definition of the purpose of the process, interim goals and delimitation
Description of process terms and definition
Presentation of process concepts
Definition of when and how the process is to be used
Definition of which situations and events should initiate the process
Definition and description of the overall process activities
Overall definition and description of process roles
Definition and description of process interfaces for other processes
Definition and description of process input and output
Procedure descriptions for defined process activities
Work instructions for process and tool support
RACI Charts for process / procedure activities and roles
Description of process organization and management
Detailed role descriptions
Description of process templates and control mechanisms
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