A new updated ITIL® 4 version was launched in Q1 2019 and reflects the contemporary focus on Information Technology, as a central part of the vast majority of companies. Therefore, ITIL® 4 architecture now provides guidance to manage IT Service Management, ITSM, in fast growing and complex IT environments.
ITIL® 4 provides guidance in Value System, Guiding Principles and working methods that are important to both IT professionals and a broad group of professionals and leaders working on the digital transformation. Students gain a basic understanding of ITIL® 4 architecture, coupling to agile methods and ITSM concepts and terminology.
An important advantage that students have experienced over time is the common language that improves communication between IT professionals. And for businesses that need IT services in their value chain that are supported by ITSM practices and principles.
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Prior to ITIL® V3, there was an ITIL® v2 that was published in 2001, which in turn was based on a first version that was a compilation of IT Service Management best practice from the 1980s onwards.
So this ITIL® 4 course is based on more than 30 years of ITSM experience that has been collected, consolidated and updated by IT professionals from many different business areas.
ITIL 4 has evolved to deliver an end-to-end Digital Operating Model and Service Value Chain that covers the delivery and maintenance of IT products and services, as part of the IT that contributes to and supports the management of organizations’ business strategy