Often it may be necessary to rethink the organizational and decision-making structure during a Service Management project. This is often due to the redefinition of workform, structure and responsibility when tools, roles and processes are defined and implemented during the Service Management project. BusinessNow has many years of experience in analyzing, designing and implementing the necessary organizational and decision-making structures that will define and support a structured way of practicing Service Management. It is a crucial factor to establish governance about tools, processes and roles, to control, manage and anchor service management during and after implementation.
This will ensure that the necessary decisions are made by the right people based on agreed and documented information and data.
BusinessNow has the necessary methods to introduce and adapt a governance framework that describes the necessary roles, reports and guidelines to manage the Service Management project towards the agreed goal.