“We got more than we asked for,” says Gert Thorup, Change Manager at the Agency for Governmental IT Services
, about the design and implementation project of Release Management in ServiceNow.
Gert Thorup emphasizes in particular the open dialogue and close collaboration with the BusinessNow consultants:
– We had a skilled project manager, Mats Berger – and we were just as excited about his colleague, Service Management Consultant Simon Christensen, who had a solid understanding of both the process and the tools.
– The plans we made in collaboration with the team were followed – and the intention of the workshops we held together with BusinessNow was fully met.
“There is a lot at stake when building something from scratch – but although we started from scratch, we had some great solutions implemented – at the same time as an improvement would take.